Moby Memory

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Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same
This Privacy Policy governs the manner in which  Newbay Trading Limited (Moby Memory) collects, uses, maintains and discloses information collected from users (each, a "User") of the www.mobymemory.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by  Newbay Trading Limited (Moby Memory).
Information about us
(mobymemory.co.uk is a site operated by  Newbay Trading Limited (Moby Memory). We are registered in England and Wales under company number 8775950 and with our registered office at 3A Livingstone Court, 55 Peel Road, Harrow, Middlesex, HA3 7QT . Our main trading address is Newbay Trading Limited (Moby Memory), Unit 10, Lake Business Centre, Tariff Road, Tottenham, London, N17 0YX, United Kingdom

Our Contract
Once your order has been placed you will receive an email confirming your payment has been received Please note that this does not mean that your order has been accepted. Your order is considered as an offer to us to buy a product. All orders are subject to acceptance by us. Your order will be then sent for preparation where the order is checked over and if accepted sent for packing and shipping. You will be notified that the order has been accepted when you receive an Order Shipped email from us. The contract will only be formed when we send you the Order Shipped Email. Moby Memory (Newbay Trading) reserve the right to cancel any order up to the point of delivery

Any images and descriptions contained on our site are issued only to provide you with an approximate idea of the product they describe. They do not form part of the contract between you and us.

Consumer rights
You may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our returns and refunds policy.
To cancel a Contract, you must inform us via telephone or via the contact us page www.mobymemory.co.uk/contact-us
You must also return the product in the same New and Un used condition that you received the item in. if the item has been opened or damaged by yourself then you are liable to a restocking fee to cover the cost of repacking the item.


Delivery
Your order will normally be shipped 2-4 working days from the point in which you receive the Preparation in process email as long as your order has been accepted (See Our Contract)
Delivery will be made to the address you provide us in your order if you need to change your address please do so as soon as possible. As once your order is handed over to the Postal Service or Courier we are unable to change your address 
There will be no delivery until full cleared payment has been received

Title and Risk
Ownership of the products will only pass to you once we have received full clear funds and your order has been accepted 
The products will be at your risk from the time of delivery

Prices and Payment
The Prices of any product on our website are as shown and exclude delivery costs which will be added to your order and shown in the checkout. Except in the case of an obvious pricing error
Prices are liable to change at any time. Changes will not affect any order which have been placed prior to price changes.
Due to the amount of products on our site it is always possible that due to human error prices may be incorrect. In which case orders will not be accepted and refunded in full. We are under no obligation to provide you your order at the incorrect price. Moby Memory (Newbay Trading) reserve the right to cancel any order up to the point of delivery

All major Credit/Debit Cards are all acceptable methods of payment. Our Terms are payment in full before goods are shipped. All goods remain the property of the Company until paid for in full and your order is accepted. Your credit/debit card details will be encrypted by us to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order, we may contact you by telephone or e-mail

Refund Policy

Within the seven-day cooling-off period 

We will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. We recommend that all items are returned via a recorded delivery method, as we will not be liable for any damage or loss whilst in transit. If you require a refund for faulty / returned items we will refund your order as soon as we have received the items back to us and they have been tested by our technical team within 30 days of the day we receive the item back to us.

Any Orders that are over 6 months old and the Product has been confirmed to be defective. We can only offer you a direct replacement under the warrant of the goods provided

Refunds of any money received from you will be made using the same card originally used by you to pay for your purchase and paid back into the same account.


Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information


 Newbay Trading Limited (Moby Memory) collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.


How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.


Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.



Changes to this privacy policy
Newbay Trading Limited (Moby Memory) has the discretion to update this privacy policy and Terms and conditions at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


Cancellation Policy
Minimum 24 hours’ notice of cancellation required. Notification for instance, in person, via email, phone will be accepted subject to confirmation in writing.

Law and jurisdiction
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

 Newbay Trading Limited (Moby Memory)

www.mobymemory.co.uk

 Newbay Trading Limited (Moby Memory) Unit 10 Lake Business Centre Tariff Road Tottenham London N17 0YX United Kingdom

0208 885 1997

(Document updated 23/01/2014)